Shipping policy

We offer free worldwide shipping, and we also cover all import duties & taxes so you never have to worry about hidden fees. Once your order is processed, you’ll receive a tracking number to monitor your shipment at any time.

Shipping Times

Note: Orders are processed 7 days a week, but shipping times may be slightly longer during busy seasons like Black Friday, Cyber Monday, and Christmas.

Do You Ship Internationally?

Yes! We offer free shipping to most countries worldwide.

Unfortunately, we are unable to ship to the following countries:
Afghanistan, Algeria, Angola, Aruba, Ascension Island, Bangladesh, Belize, Bolivia, Botswana, Cayman Islands, Chile, Cook Islands, Ecuador, Egypt, El Salvador, French Polynesia, Gibraltar, Greenland, Guernsey, Honduras, India, Iraq, Kosovo, Lebanon, Malawi, Maldives, Martinique, Mongolia, Montenegro, Nepal, New Caledonia, North Macedonia, Pakistan, Palestinian Territories, Panama, Peru, Philippines, Serbia, Seychelles, Somalia, South Sudan, Sri Lanka, Trinidad & Tobago, Tristan da Cunha.

What If My Order Is Delayed?

In rare cases, deliveries may take longer due to customs processing, which is beyond our control. However, we will always ensure that your package arrives.

If your parcel is lost, we will either send you a replacement at no cost or issue you a full refund—whichever you prefer. Please contact us here if you have any concerns.

Will My Items Arrive Together?

We strive to ship complete orders. However, in some cases, items may arrive in separate packages due to warehouse locations. If this happens, you will receive multiple tracking numbers.

Do I Need to Pay Customs Fees?

Most of our customers do not need to pay customs fees. However, in rare cases, some countries may apply handling fees or import taxes. These costs are determined by local customs and must be covered by the recipient.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you're not happy, you can return or exchange your order within 30 days—no questions asked! This applies to all items, including sale items.

How Do I Return My Order?

If you’d like to return or exchange your jewelry, please email us at support@anniesgems.com within 30 days of receiving your order. We will guide you through the return process and issue a full refund once we receive your item.

Can I Cancel or Change My Order?

We process orders quickly to ensure fast delivery. If you need to cancel or make changes, please contact us as soon as possible. We will do our best to accommodate your request.

I Entered the Wrong Address! What Should I Do?

If you made a mistake in your shipping details, please contact us immediately with the correct address.

What If My Item Arrives Damaged?

We take great care in packaging, but if your jewelry arrives damaged, please email us at support@anniesgems.com with a photo of the item. We will send you a replacement at no cost.

How Is the Jewelry Packaged?

Every piece of jewelry is carefully packed in our signature gift packaging, ensuring it arrives beautifully presented and well-protected.

Still Have Questions?

If you need further assistance, please don’t hesitate to contact us here. Our support team is available 24/7 to help.