Frequently Asked Questions
We’ve included answers to some of our more frequently asked questions below.
Not finding the answer you need? Don't worry, simply send us a message here and we will get back to you within 24 hours.
Where are you based?
We are based in Cedar City, United States but we ship worldwide to most countries for free.
How long does delivery take?
On average it takes 5-8 working days for your order to arrive from dispatch.
If your order hasn’t arrived in the estimated delivery times, please send us a message here and we will get back to you within 24 hours.
Do you deliver products internationally?
Yes! We ship for free to most countries.
If your country is available at checkout, we can ship to you.
Can I amend my order?
We process orders quickly to ensure you receive your jewelry as soon as possible. You're free to make any changes before clicking "Complete Order." After that, we may not be able to modify your order, but please contact us here as soon as possible, and we’ll do our best to assist you.
Can I cancel my order?
If you wish to cancel your order contact us here and we will do our best to help you with your request.
I have entered an incorrect address
If you have misspelled or auto-filled your address incorrectly, please contact us as soon as possible here and provide your new address.
Do I need to pay customs fees?
No, you don’t! We cover all import duties and taxes, so you’ll never have to worry about extra charges when receiving your order. Enjoy a seamless shopping experience with no hidden fees—what you see at checkout is all you pay.